Maintenance & Warranty
CSrugs offers a unique service: Personal Maintenance Advice for every individual rug collection!
Please click here for your personal maintenance advice and to print out your guarantee certificate.
This is tailor made advice for a specific rug intended for your specific home situation. The Personal Maintenance Advice takes this into account and will provide you with solutions for daily maintenance, hoovering, stain removal, periodic maintenance and major maintenance.
This phenomenon is known as "apparent stains" and it looks as if water has been spilled. In fact, it is a change in direction of stroke of the pile.
Rugs on wooden floors or stone
For rugs to be placed on wooden floors, natural stone floors (e.g. marble) or other hard surfaces it is strongly recommended to use an underlay.By using an underlay, the floor remains in good condition, even if a migration of undesirable substances from the top layer of the flooring should take place.
CSrugs does not accept any claims concerning damages of the floor caused by not using an underlay.
The underlay will be packed directly with the rug and shipped without any extra costs.